Office Manager – Kitchen & Bathroom Showroom

Location: Cheshire
Salary: Competitive, dependent on experience - No sales £40,000 basic.
Employment Type: Full-time, Permanent

About the Client

KBB Recruitment are representing a well-established kitchen and bathroom business with over 30 years of industry experience. With approximately 25 employees across two sites, our client has built a strong reputation within the industry and continues to deliver high-quality products and service to its customers.

This is an exciting opportunity for an experienced Senior Designer or Showroom Manager looking to take the next step in their career and move into a broader operational role.

About the Role

Are you a Senior Kitchen or Bathroom Designer or Showroom Manager looking for your next career move?

Do you have strong technical product knowledge, an excellent eye for detail and outstanding customer service skills?

Our client is looking for a hands-on Office Manager to oversee the day-to-day office and back-office operations of their established kitchen and bathroom business in Cheshire.

You will manage a team of three, consisting of two warehouse operatives and one customer service representative, while overseeing customer orders, supplier relationships, product development and order processing.

This role would suit someone with a strong background in kitchen and bathroom design or showroom management who understands the technical side of the industry and is ready to take on greater responsibility.

If you're organised, commercially minded, a natural problem-solver and ready for that next step up, we'd love to hear from you!

Key Responsibilities:

• Oversee the daily running of the office and back-office operations.
• Manage and support a team of three, including two warehouse operatives and one customer service representative.
• Oversee customer orders, order processing and placing orders with suppliers.
• Build and maintain strong relationships with suppliers, customers and internal teams.
• Provide technical product knowledge and support with kitchen and bathroom specifications.
• Work with suppliers on product development, new product ranges and product information.
• Resolve product, delivery and ordering issues efficiently.
• Handle customer queries and ensure a high standard of customer service.
• Coordinate with warehouse staff to ensure stock, deliveries and orders are managed effectively.
• Monitor order progress and ensure products are delivered accurately and on time.
• Identify opportunities to improve office procedures, systems and operational efficiency.
• Work closely with management across both sites to ensure consistent processes and communication.

Requirements / Skills:

• Experience as a Senior Kitchen or Bathroom Designer, Showroom Manager, Office Manager or in a similar role within the KBB industry.
• Strong technical understanding of kitchen and bathroom products, specifications and components.
• An excellent eye for detail and a commitment to quality.
• Exceptional customer service and communication skills.
• Experience working with suppliers, managing orders and resolving customer queries.
• An understanding of product development and supplier relationships.
• Experience managing or supervising a team.
• Strong organisational and problem-solving skills.
• A proactive, hands-on approach with the ability to manage competing priorities.
• Good IT skills and experience using order processing or stock management systems.

What’s on Offer:

• The opportunity to join an established business with over 30 years of industry experience.
• A fantastic next step for a Senior Designer or Showroom Manager looking to progress their career.
• A varied role combining technical product knowledge, customer service and operational management.
• Responsibility for a small, close-knit team across two established sites.
• Competitive salary, dependent on experience.
• Long-term career opportunities within an established kitchen and bathroom business.

How to Apply

Ready to take the next step in your career?

If you're a Senior Designer or Showroom Manager with strong technical knowledge, a keen eye for detail and excellent customer service skills, get in touch today!

Please send your CV and a brief covering note to **amber@kbbrecruitment.co.uk** or contact Amber on 01933 448877 for a confidential, exploratory chat.

KBB Recruitment are acting as the employment agency for this position.