Job Title: Trade Counter Manager – Plumbing & Heating

Location: Staffordshire
Salary: £40,000 – £50,000 per annum
Employment Type: Full-time, Permanent

About the Client

KBB Recruitment are representing an established independent business operating within the plumbing and heating supply sector. With a strong focus on customer relationships and service, the business is looking for an ambitious individual to support its continued development and drive future growth.

About the Role

An excellent opportunity has arisen for a commercially minded professional to take responsibility for a trade counter operation within the plumbing and heating sector.

Working closely with the business owner, you will oversee daily operations, develop customer accounts, identify new sales opportunities, and lead a small team. This is a hands-on position offering the opportunity to influence business performance, introduce new ideas, and play a key role in shaping the future direction of the operation.

For the right individual, there is also the opportunity to receive dedicated mentoring and progress towards a General Management position, taking on broader responsibilities as the business grows.

Key Responsibilities

• Manage the day-to-day running of the trade counter, maintaining high standards of service and operational efficiency.

• Develop existing customer relationships and secure new accounts to increase sales and strengthen market presence.

• Identify new business opportunities and implement initiatives to support revenue growth.

• Lead, motivate, and develop a small team, setting clear objectives and encouraging strong performance.

• Oversee stock management and product availability to meet customer requirements and local trading demand.

• Ensure goods are received, stored, handled, and dispatched safely and accurately.

• Work alongside senior management to establish commercial objectives and identify opportunities to improve performance.

• Contribute to budgeting, financial monitoring, and profit and loss management.

• Support recruitment and team expansion as the business develops.

• Maintain a hands-on, customer-facing approach while overseeing wider operational responsibilities.

• Identify improvements to working practices, customer service, and overall business efficiency.

Requirements

• Previous experience within the plumbing and heating sector, ideally gained within a plumbers' merchant or trade counter environment.

• A strong sales background, with experience developing customer relationships and generating revenue.

• Proven ability to win new business and identify opportunities for commercial growth.

• Experience supervising or managing a team, with the ability to motivate colleagues and drive results.

• Understanding of stock control and day-to-day trade counter or branch operations.

• Basic financial knowledge, including an understanding of budgets and profit and loss.

• Good IT skills and confidence using business systems.

• Excellent communication and customer service skills.

• A proactive, commercially focused approach with the confidence to take ownership and make decisions.

A current forklift licence would be advantageous but is not essential.

Personal Attributes

• Commercially minded, ambitious, and motivated by business growth.

• A natural leader who can engage, support, and develop a team.

• Confident building lasting relationships with trade customers.

• Proactive in identifying opportunities and turning ideas into results.

• Organised and practical, able to balance management duties with hands-on involvement.

• Keen to develop professionally and progress into a broader leadership role.

What's on Offer?

• Salary of £40,000 – £50,000 per annum, depending on experience.

• Full-time, permanent employment.

• Company pension scheme.

• Employee discounts.

• Dedicated mentoring and professional development.

• Sick pay.

• Free on-site parking.

• The opportunity to make a genuine contribution to business growth and development.

• Potential progression into a General Management position, with increased responsibility as the business expands.

How to Apply

To apply, please submit your CV to nathan@kbbrecruitment.co.uk or alternatively call the office on 01933 448877.

KBB Recruitment are acting as the employment agency for this vacancy. Applicants must have the legal right to work in the UK unless otherwise stated.