Branch Supervisor / Assistant Branch Manager

Location: Somerset
Salary: DOE
Employment Type: Permanent

About the Company

Our client is a well-established plumbing and builders merchant with a strong reputation for delivering quality products and outstanding customer service.

The Opportunity

This is a hands-on leadership role supporting the day-to-day management of a busy branch operation. The successful candidate will help lead and motivate the team, contribute to commercial performance, enhance customer satisfaction, and ensure the branch operates efficiently and safely at all times.

Key Responsibilities

Team Leadership & Branch Operations

• Support and guide branch staff to maintain high performance standards
• Promote and uphold Health & Safety procedures across the site
• Step into branch leadership responsibilities in the absence of senior management

Sales & Customer Support

• Assist in achieving branch sales targets and overall business objectives
• Deliver excellent customer service both in person and over the phone
• Build and maintain strong relationships with trade and retail customers

Stock & Warehouse Coordination

• Support stock management and replenishment processes
• Ensure products are stored, organised, and handled efficiently within the branch

General Branch Support

• Assist with wider branch operations, including loading and unloading materials when required
• Help maintain a clean, organised, and customer-ready environment

Candidate Profile

Experience

• Previous experience in a supervisory, senior sales, or team leadership role
• Experience within trade supply, merchanting, retail, wholesale, or distribution environments is preferred

Key Skills

• Commercial awareness with a proactive approach to sales opportunities
• Strong communication, interpersonal, and customer service skills
• Ability to prioritise workloads and support a fast-paced operation

Personal Attributes

• Positive and approachable attitude
• Customer-focused and reliable
• Practical, adaptable, and solution-oriented mindset

Package & Benefits

• Competitive salary with bonus potential
• Pension scheme and holiday entitlement
• Ongoing training and career development opportunities
• Employee wellbeing support programme, including virtual GP access
• Discounts and rewards platform with cashback and retail savings
• Staff purchasing benefits across a range of trade products