Office & Customer Service Manager

Location: Head Office

Salary: £30,000 – £40,000 per annum (dependent on experience)

Employment Type: Full-Time, Permanent

About the Client

KBB Recruitment are representing a well-established and growing interiors business with a strong reputation for delivering exceptional products and customer service. This is an exciting opportunity to join a dynamic organisation where customer experience is at the heart of everything they do, offering long-term career progression and the chance to make a real impact on business operations.

About the Role

This role offers the successful candidate the opportunity to oversee the day-to-day operation of the customer service and office functions, ensuring excellent communication and service standards throughout the customer journey. You will play a key role in supporting internal departments, leading office-based teams, and driving continuous improvements across customer service and administrative processes.

Key Responsibilities

Customer Service

• Manage the customer service function and ensure excellent levels of customer care.
• Handle escalated customer enquiries and complaints professionally and efficiently.
• Monitor customer communication throughout the customer journey.
• Work closely with Sales, Surveying, Production, Delivery, and Installation teams to resolve customer issues.
• Identify trends and recurring issues and implement improvements.
• Maintain high levels of customer satisfaction and service standards.

Office Management

• Oversee the day-to-day running of the office.
• Manage and support office-based staff.
• Review workloads and ensure tasks are completed within agreed timescales.
• Develop and improve office processes and procedures.
• Produce reports and performance information for management.
• Assist with recruitment, onboarding, and training of office personnel where required.

Team Leadership

• Lead, motivate, and develop the customer service and administration teams.
• Conduct regular team meetings and performance reviews.
• Ensure team members are trained and supported in their roles.
• Promote a positive and professional working environment.

Requirements / Skills

• Previous experience managing a customer service or office-based team.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience handling customer complaints and conflict resolution.
• Good IT skills, including Microsoft Office.
• Strong attention to detail and problem-solving ability.

Personal Attributes

• Professional, approachable, and customer-focused.
• Positive attitude with a commitment to delivering excellent service.
• Strong leadership and decision-making capabilities.
• Ability to work independently and collaboratively as part of a team.
• Highly organised with exceptional attention to detail.

What’s on Offer

• Competitive salary of £30,000 – £40,000 per annum, depending on experience.
• Supportive and collaborative working environment.
• Opportunity to influence and improve business processes.
• Ongoing training and professional development.
• Long-term career progression opportunities within a growing business.
• The chance to lead and develop a key function within the organisation.

How to Apply

To apply, please send your CV and a brief covering note to amber@kbbrecruitment.co.uk or contact Amber on 01933 448877.

KBB Recruitment are acting as the employment agency for this position.