Retail Sales Manager

Location: Kent
Salary: £45,000 – £50,000 (DOE) + lucrative commission / bonus structure
Employment Type: Full-time, Permanent Monday to Friday 

About the Client
KBB Recruitment are representing a well-established, high-quality interiors and retail business with over 20 years of industry experience. This is an exciting opportunity to join a reputable company known for delivering premium products, excellent customer service, and strong commercial performance.

About the Role
This role offers the successful candidate the opportunity to lead the retail sales function, driving commercial performance across the showroom while developing and managing a high-performing team. You will take ownership of sales targets, conversion, CRM discipline, and overall showroom standards, ensuring a consistently high-quality customer experience.

This is a hands-on commercial leadership role requiring strong accountability, team management, and the ability to identify and resolve performance issues quickly and effectively.

Key Responsibilities:

Team Leadership & Performance Management

• Lead, manage and develop the showroom sales team to consistently high standards
• Set clear expectations for performance, behaviour, follow-up and professionalism
• Coach team members to improve conversion, product knowledge and sales performance
• Address performance issues and inconsistencies promptly
• Manage daily showroom structure, cover and organisation

People Management & Standards

• Lead and support operational staff including warehouse and delivery teams
• Maintain high standards across attendance, attitude, pace and accuracy
• Promote a disciplined and accountable working culture
• Ensure strong cross-department collaboration (Retail, Projects, Operations, Accounts, Marketing)

Retail Sales Performance

• Drive retail revenue and ensure targets are achieved
• Monitor conversion rates, margins, average order value (AOV) and pipeline quality
• Ensure disciplined follow-up and proactive sales activity
• Develop and manage new outbound sales opportunities
• Maintain visibility and control of sales performance across the team

Customer Experience & Showroom Standards

• Ensure exceptional customer experience across all showroom interactions
• Lead by example through personal client engagement and meetings
• Manage high-value or complex customer relationships where required
• Maintain showroom presentation, displays and product updates to a high standard
• Support showroom events and new product introductions

Process, CRM & Operational Alignment

• Ensure strict CRM and sales process compliance across the team
• Maintain accurate quoting, handover and sales documentation standards
• Use data and reporting to manage performance and pipeline health
• Provide regular updates and reports on performance and pipeline
• Reduce friction between retail, operations and accounts teams

Requirements / Skills:

• Proven experience in retail sales management, ideally within KBB, interiors or design-led environments
• Strong commercial awareness with experience of working to targets
• Confident leadership style with the ability to motivate and develop a team
• Highly organised with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong CRM and process discipline
• Customer-focused with excellent communication skills
• Ability to identify issues early and take decisive action

What’s on Offer:

• Competitive salary of £45,000 – £50,000 DOE
• Lucrative commission / bonus structure
• Full-time, permanent position
• Opportunity to lead a key retail function within a well-established business
• Strong focus on professional development and team leadership
• Supportive and collaborative working environment
• Long-term career progression opportunities

How to Apply

To apply, please send your CV and a brief covering note to amber@kbbrecruitment.co.uk or contact Amber on 01933 448877.

KBB Recruitment are acting as the employment agency for this position.